Curl Queen 4c Wig

♔ Why Every Queen Needs This Wig:

•  Identical to Natural Hair: Realistic 4C texture that mimics your Coily Curls to perfection.
• The Ultimate Protective Style: Keeps your natural hair safe and  moisturized, for length retention.
• Style Without Limits: Twist it, pick it, shape it — learn to style your natural hair with Curl Queen.
• Freedom With Wash Days: Separate your wash routine from your styling routine — Wash day made easy.
• Confidence for Every Queen: Perfect for women going natural for the First Time, maintaining Current Curls, or experiencing hair loss.
• Luxe Construction: 100% Human Hair, natural hairline, and adjustable fit.

♔ It’s not just a wig — it’s a love letter to your roots. 

At EPHANIE Curls, we strive to provide fast and reliable shipping for all orders. Below is an overview of our shipping policies.

1. Shipping Methods and Timeframes
We offer several shipping options to meet your needs. Shipping times and costs vary depending on the destination and the shipping method chosen at checkout. Estimated shipping times are as follows:

• Standard Shipping: [7-12] business days

Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.

2. Shipping Fees
Shipping fees are calculated at checkout based on the delivery address, weight, and size of the items in your order. Orders over $500 may qualify for free shipping (terms and conditions apply).

3. Order Processing
Orders are processed and shipped within [1–3] business days of being placed. Please note that orders are processed Monday through Friday, excluding holidays. If there are any delays in processing your order, we will notify you promptly.

4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier's website.

5. Shipping Restrictions

Currently, we ship World Wide.

6. International Shipping

For international orders, customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for information on import regulations and potential fees before placing an international order.

7. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.

8. Lost or Damaged Packages

We take every precaution to ensure your package arrives safely, but in the event that your package is lost or damaged during transit, please contact us at ephanie.curls@gmail.com immediately. We will work with the carrier to resolve the issue and, if applicable, send a replacement or process a refund.

9. Delivery Issues

If your package is marked as delivered but you have not received it, please check with your neighbors, household members, or local carrier. If you are still unable to locate it, contact us within 15 days so we can assist you in resolving the matter.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. When changes are made, the updated policy will be posted on this page with a new effective date.

11. Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team at:

EPHANIE Curls
ephanie.curls@gmail.com

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ephanie.curls@gmail.com. Please note that returns will need to be sent to the following address: 21151 S. Western Ave., Torrance, CA 90501 ste. 226

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ephanie.curls@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ephanie.curls@gmail.com.